Call centres |
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| Inbound Call Support |
| Strategic call centre inbound services help a company attain its business objectives. These services cover the gamut from scheduling sales demos and handling loyalty programs to taking messages, ramping up telesales , locating dealers and retailers and much more. |
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| How we can help enhance your business |
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Every missed call could be a missed opportunity. Whether you need to answer 100 calls in a day, or 10,000, you will find our inbound call centre takes the load off you and becomes a professional and cost-effective extension of your business. Our customer support agents will always respond to your clients, customers or prospects in a timely, polite and professional manner. Let them use their experience to help you make your business more successful.
Inbound call centre services will cater to your customer support needs and an answering service will give you confidence when you are away from your office - knowing that your calls are being answered promptly, professionally, and courteously. |
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| Benefits |
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Our inbound call centre can offer
- Faster ramp-up, launch, and roll-out of new campaigns
- Remote call monitoring
- Rapid response to market conditions
- Market testing capabilities
- Skilled, professional, customer support and technical
service representatives
- Account management expertise
- Enhanced reporting capabilities
- Improved market coverage
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| Reporting |
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| Clients have easy access to real time and historical reports, through Web-based reporting. Thresholds of calls are monitored and calls are routed to the most experienced or skilled agents to handle them. |
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| Inbound processes |
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| Remote users can login as supervisors, using soft phone. Agent states and call information can be viewed by the supervisor who can change agent states /silently monitor/coach agents through chat messages. |
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